Grayline Post accepts guest posts and contributed articles covering customer service, written for business owners, support leaders and frontline teams.
Customer Service Guest Post Opportunities
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What We're Looking For
We write for business owners, support leaders and frontline teams. The strongest pitches address a real, current challenge in customer service, fill a genuine gap in our existing coverage, and are written in a clear, direct style suited to our readership.
Articles between 700 and 1,200 words
Original, unpublished content relevant to customer service
Grounded in real data, reporting, or direct industry experience — claims should be backed by credible statistics or case studies where relevant
Must pass a plagiarism review (Copyscape or equivalent) before publication
Proper grammar and spelling — we edit lightly, but submissions should arrive close to publication-ready
One backlink to your own site is allowed within the body content
No affiliate links
High-quality supporting images welcome (1920×1280px or similar), if relevant to the piece
A short author bio and headshot are welcome if you'd like a byline (optional)
What's Happening in Customer Service Right Now
Customers frustrated by chatbots and long waits, staffing pressure in support teams, and service quality becoming a key way small firms compete.
Where We See the Most Room
We're especially interested in how small businesses use AI without losing the personal touch — but any well-researched, current angle is worth pitching.
Content Areas
We welcome customer service articles including, but not limited to:
Customer Experience
Support Channels
AI in Customer Service
Complaint Handling
Customer Retention
Service Metrics
Tone & Format
Warm and practical, focused on what customers actually experience. Write for our everyday readers (consumers and small-business owners), even when the subject is professional — practical or newsworthy, never a product showcase.
Formats that tend to work well here: how-to guides, case studies, checklists, trend pieces.
Republishing Policy
After publication on Grayline Post, please don't republish the full article elsewhere — including on your own site or Medium — as duplicate copies hurt how both versions appear in search. You're very welcome to share it: post an excerpt or summary on your site, newsletter or social media with a link to the article on Grayline Post.
Submit Your Guest Post
Paste your finished article below, along with your name, email, and article title. We review submissions against the guidelines above and follow up if it's a fit.